Q. What types of signs do you make?
A. Basically we can supply any type of sign for any project you might have in mind click here to see our range. Our skill sets include: sign making, hand written signage, custom airbrush, pin striping, vinyl wrap applications for vehicle wrapping and digital printing. We can manufacture specialty bespoke signage out of all types of materials, so please contact us with your ideas and requirements no matter how obscure.
Q. What’s the cost?
A. Signage is exclusive to the individual client. With each project being individual we cannot set standard pricing. Some clients require extensive graphic design work (which we can do) others need specialty signs fabricated and others just need a simple logo graphic applied for a company vehicle.
Whatever your needs, you’ll find us competitive and in most cases able to work within your specified budget. The reputation of our business is built on quality and exceptional service … that said we welcome negotiation but will not compromise on these values to match quotations if we feel the end result will produce a sub standard solution.
Q. If I don’t have artwork how do we proceed?
A. There are two options:
- You can commission a graphic designer to create your logo. We have excellent contacts if you need help.
- We can design something for you. We are pleased to offer our smaller clients a design service at a fraction of the cost of a full branding program offered by graphic designers.
Q. Which format do I send my artwork to you?
A. Preferred cut ready formats include: Illustrator.ai, Corel.cdr and eps. For printing we can accept: Photoshop.psd : Acrobat.pdf : jpg : tif : bmp. Please note that we cannot guarantee your file will successfully import. In cases where file formats cannot be used we can re-create your logo for a small design fee.
Q. Can you supply me with artwork I can use for printing?
A. Yes we can export our designed logos to common file formats that you can use for printing of stationary etc.
Q. Can I see the design before we go ahead?
A. This is the only way we will do business as we require our customers to proof the design for each project large or small. Our design team use specialised sign making software systems and with the help of digital photography in most cases we can super impose your finished sign solution over a photograph of your premises or vehicle to give you an accurate representation of the finished product.
Q. How long will it take to make and install a sign?
A. Totally Kaotic Designs prides itself in the speed of delivery of projects big and small. There are a few factors to consider namely:
- The accessibility of your staff to address questions and follow up tasks relating to the project
- The complexity of the project and the materials specifications
- The access to artwork in suitable file formats for production and/ or graphic design
- The readiness of the location
As a guide, simple signs and basic vehicle graphics can be completed in two to five days from the time of enquiry. Full vehicle wraps take around three weeks from enquiry, shops /retail signage projects and illuminated or specialty/ architectural signage projects can take up to a month to complete depending on complexity.
Q. How do we pay?
A. We accept payment by cash and cheque. Please review our Terms and Conditions:
TERMS & CONDITIONS:
All prices are quoted excluding GST.
Quotations are valid for 30 days from the date on the quotation
Orders are only accepted in the following ways:
a) Non account customers are required to pay a deposit of 50% on order for orders exceeding $500 with the balance due on completion. For orders under $500 no deposit is required with full payment due on completion.
b) For account customers a purchase order number must be provided.
By supplying either of the above the customer enters into a contract of sale and agrees to all terms and conditions as submitted. The final balance of payment if outstanding is due immediately on completion of work unless agreed otherwise and confirmed in writing. All goods will remain the property of and can be reclaimed by Totally Kaotic Designs until full and final payment has bee received and cleared.
Q. Do you guarantee your work?
A. We guarantee all permanent signage installations for 12 months against faulty workmanship and defects and will repair any such item/ defects within this timeframe. Installation of one-way vision film is not deemed as permanent signage and is not guaranteed (request vision disclaimer for more information). Totally Kaotic Designs uses quality materials to produce its signage, as such properly maintained signage should last many years if cared for. Electrical lighting tubes/ lamps are regarded as consumables and are not covered.
If you have a question that’s not answered in the above then please email our sales department at firstname.lastname@example.org or call us on
03 8360 8510 or 0412 848 335.